Return and Refund Policy

1. Policy Acceptance and Contact

Acceptance: By purchasing services from Account Seller Pro, you agree to this Return and Refund Policy.

Contact: All refund requests must be initiated by contacting our support team via support@ accsellerpro.com or the support portal within the stated timeframe.

2. Timeframe for Refund Requests 

Standard Service Refund Period: Requests for a refund must be submitted within 24 hours of the initial purchase or service activation.

Requirement: The service must show no evidence of usage or attempted utilization.

3. Conditions for Refund Eligibility

Qualifying Condition 1: The purchased digital resource or service was not successfully delivered within the agreed upon timeframe due to a failure on our part.

Qualifying Condition 2: The delivered resource is fundamentally unusable or contains a critical, reproducible defect that cannot be fixed by our support team within 3 business days of reporting.

Qualifying Condition 3: The request falls within the short Standard Service Refund Period and the resource remains unused and inaccessible by the client.

4. Initial Access Guarantee (Account Services)

This limited guarantee applies specifically to the purchase of verified digital accounts and focuses solely on the initial handover of the resource:

Guarantee Scope: We guarantee the provided login credentials will be valid and the account will be active and in working order at the time of delivery.

Covered Issues: You are eligible for a replacement if you experience a critical issue upon the first attempt to log in, such as:

Invalid login credentials (username/password mismatch).

Account immediately disabled or locked by the platform.

Claim Window: The customer must claim a replacement within 24 hours of the delivery time. Claims received after this 24-hour window will not be eligible for replacement or refund.

Resolution: Claims that meet the above conditions will be resolved via account replacement only, not a monetary refund.

5. Strict Exclusions (Non-Refundable Items) 

The following circumstances will not be eligible for a refund or replacement:

Used/Accessed Digital Goods: Any digital resource, account credential, or service that has been accessed, downloaded, utilized, or transferred by the client.

Post-Login Issues: Any issues that occur after a successful first login, including: account disabled due to customer activity, password changes made by the customer, or breach of the platform's terms of service by the customer.

Client Error: Refunds will not be granted for purchase errors, failure to read service descriptions, or technical issues on the client's end.

Policy Violation: If a service is terminated due to the client violating our Terms of Service (TOS) after purchase.

Expired Timeframe: Any request submitted after the initial 24-hour guarantee period or the general refund period has elapsed.

6. Refund Processing

Review Time: Account Seller Pro will review the refund request within 5–10 business days to verify non-usage and eligibility.

Issuance: Approved refunds will be processed back to the original payment method.

Completion Time: Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment processor.